Movers Soho Terms and Conditions

These service terms and conditions set out the basis on which Movers Soho provides domestic and commercial moving services, including packing, loading, transport, unloading, and related support. By requesting a booking, the customer confirms that they have read, understood, and accepted these terms. These conditions apply to all quotations, reservations, and service agreements, whether made by telephone, email, online enquiry, or in writing. They are intended to be clear and fair, while protecting both the customer and the service provider throughout the moving process.

For the purposes of these terms, “we”, “us”, and “our” refer to Movers Soho, and “you” or “the customer” refers to the person or business making the booking. Any reference to a moving service includes removals, transportation, packing materials supplied as part of the job, and any additional labour agreed in advance. These terms apply unless we have expressly agreed otherwise in writing. If any part of the agreement conflicts with a specific written quotation or amended service plan, the written quotation will take priority for that booking only.

We reserve the right to update these terms from time to time. The version that applies is the one in force at the time of your booking, unless a later written agreement states otherwise. If a provision is found to be unlawful or unenforceable, the remaining provisions will continue in full force. Headings are included for convenience only and do not affect interpretation. The customer is responsible for reading the full terms carefully before confirming a removal booking or any other related service.

Booking Process

To secure a booking, you must confirm acceptance of the quotation and provide any requested deposit or advance payment. A booking is not considered confirmed until we have accepted it in writing and, where required, received cleared funds. We may decline a booking if the requested date is unavailable, if the job involves risks outside our normal service scope, or if essential information has been withheld. It is your responsibility to ensure all booking details are accurate and complete, including access instructions and the presence of fragile, valuable, or hazardous items.

Once a booking is confirmed, you should notify us promptly of any changes to the inventory, property access, parking arrangements, or service requirements. Significant changes may affect timing, staffing, vehicle size, equipment, and price. Where a change materially alters the agreed scope, we may revise the quotation, amend the schedule, or, if necessary, refuse to proceed under the original terms. All requests for additional services, such as dismantling, packing, or waiting time, are subject to availability and may incur additional charges.

Payments and Charges

Payment terms will be confirmed in your quotation or invoice. In many cases, a deposit or part-payment may be required to reserve the moving date, with the balance due on completion of the service unless otherwise stated. We accept payment methods notified in advance, and we may refuse cashless or split payments that have not been agreed. If payment is not made when due, we may suspend the service, retain goods only where lawfully permitted, charge interest on overdue amounts at the statutory rate, and recover reasonable collection costs. Any bank or card processing fees charged by a third party remain your responsibility unless we state otherwise.

If a customer asks us to purchase materials, arrange permits, or incur third-party costs on their behalf, those costs may be added to the final invoice with appropriate evidence where available. Quotations do not normally include the cost of extraordinary items unless expressly listed. We may also charge for unexpected additional work, including carrying items over longer distances, using stair carries not disclosed in advance, or making repeated attempts to gain access after the agreed arrival time. All charges must be settled in full before we release goods, unless an alternative arrangement has been agreed in writing.

Cancellations, Amendments and Delays

Where the customer requests a date change, we will try to accommodate it, but availability cannot be guaranteed. An amendment may be treated as a cancellation followed by a new booking if the original date cannot be moved. If the job is postponed because the property is unavailable, keys are delayed, access is blocked, or the customer is not ready at the agreed time, additional waiting charges or rescheduling fees may apply. If our team is delayed by events outside our control, we will take reasonable steps to contact you and minimise disruption, but we are not responsible for losses caused by unavoidable timing changes.

We may cancel or suspend a booking where performance becomes unsafe, unlawful, or impracticable, including but not limited to severe weather, vehicle failure, staff illness, incorrect information provided by the customer, or site conditions that materially differ from what was disclosed. In such cases, our liability will be limited to refunding any sums paid for services not yet delivered, except where the law requires otherwise. We will not be liable for indirect losses arising from cancellation, delay, or rescheduling, including loss of earnings, missed appointments, or consequential business interruption.

Liability, Customer Responsibilities and Risk

You must ensure that all goods are adequately packed, secured, and labelled unless packing has been included in the agreed service. We are not responsible for damage caused by inadequate packing, structural weakness, hidden defects, or instability in furniture or appliances. You must also ensure that pathways, lifts, stairwells, and access routes are safe and reasonably clear. If we believe a location presents a health or safety concern, we may refuse to move an item, pause the job, or require additional support. Any instructions given by the customer must be lawful and must not place our staff at risk.

Subject to mandatory legal rights, our total liability for loss or damage arising from any single booking will be limited to the lesser of the replacement value of the affected item or the cap stated in the quotation, except where a different written insurance arrangement applies. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded under UK law. Claims for damage must be reported within a reasonable period, and evidence such as photographs, inventories, or purchase details may be requested. We may inspect the affected goods before any liability decision is made.

Waste, Disposal and Regulatory Compliance

We will handle waste in accordance with applicable UK waste legislation, duty-of-care requirements, and local collection or disposal rules as relevant to the service provided. Any waste transferred to us will be managed through lawful routes, including reuse, recycling, transfer to authorised facilities, or disposal by approved third parties where appropriate. The customer may be asked to confirm the type and source of the waste, and to separate recyclable, reusable, and general waste if requested. If prohibited or incorrect waste is presented, we may refuse collection without any liability for resulting delay or inconvenience.

The customer remains responsible for ensuring that the items intended for disposal do not breach tenancy agreements, building rules, or property management policies. If the job involves the removal of a large volume of waste, bulky goods, or materials that may require permits, specialist bags, or authorised collection arrangements, any such requirements must be discussed before the booking is confirmed. We may charge additional fees where compliance obligations create extra labour, transport, or administrative steps. Nothing in these terms transfers any legal duty from the customer where the law states that responsibility remains with the producer or holder of the waste.

Insurance, Storage and Goods Left Behind

Any items accidentally left behind at the collection address or in our vehicle should be reported promptly. We will make reasonable efforts to locate and return such items, but this may involve additional labour and travel charges. Goods left uncollected for a reasonable period after notification may be disposed of or otherwise dealt with in accordance with our lawful rights and any applicable storage procedures. We will not be responsible for deterioration caused by perishable goods, batteries, liquids, or items requiring temperature control, unless we expressly agreed to handle them.

We may refuse to transport certain items that are illegal, unsafe, offensive, or likely to damage other property, our vehicles, or our staff. This includes items with pests, leaking fluids, or inadequate containment. Any decision to refuse transport does not constitute a breach of contract where it is based on safety, legality, or practical handling concerns. If we discover such items during loading, we may stop work until the issue is resolved, or we may remove those items from the job and continue with the remainder where reasonably practicable.

Complaints, Disputes and Governing Law

If a dispute cannot be resolved informally, both parties should first attempt to settle the matter through good-faith discussions. Nothing in these terms prevents either party from seeking remedies through the courts where appropriate. These terms, and any dispute or claim arising from them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any proceedings, except where consumer law or mandatory legislation provides otherwise. If the customer is located elsewhere in the United Kingdom, any local statutory rights remain unaffected.

These terms are intended to create a balanced agreement for a moving service, removals appointment, or related support task. By proceeding with a booking, you agree that the information supplied is true and complete to the best of your knowledge, that you have the authority to instruct the service, and that you accept responsibility for the accuracy of access and inventory details. If any clause is ambiguous, it will be interpreted in a manner consistent with applicable law and the overall purpose of the agreement.