Privacy Policy
Movers Soho Privacy Policy
This Privacy Policy explains how Movers Soho collects, uses, stores, and protects personal data relating to our customers and prospective customers. It also describes your rights under the UK General Data Protection Regulation and the EU General Data Protection Regulation, together referred to as GDPR. This Privacy Policy applies to all Movers Soho customers and potential customers located in our service area.
Who we are
Movers Soho is a removals and related services provider operating in the Soho area and surrounding locations. For the purposes of the GDPR, Movers Soho acts as the data controller in relation to the personal data described in this Privacy Policy. As data controller, Movers Soho determines the purposes and means of processing your personal data.
Personal data we collect
We collect and process different categories of personal data about you depending on how you interact with us and which services you use. The types of data we may collect include:
Identification and contact details such as name, postal address, service address, billing address, and any alternative contact address you provide.
Contact and communication details such as email address you provide, and information contained in your messages or communications with us.
Service and booking information such as details about the properties you are moving from or to, access information, inventory or item descriptions where relevant, requested dates and times, and records of quotes, bookings, and invoices.
Payment and transaction data such as payment method details processed via our payment processors, amounts paid, refunds, and associated billing records. We do not store full payment card details when payments are processed by third party payment providers.
Usage and technical information such as information about how you interact with our website, including pages visited, time and date of access, and basic technical data provided by your browser. This may be collected through cookies or similar technologies where applicable and subject to your consent where required.
Feedback and reviews such as information you provide when giving feedback, testimonials, or responding to surveys about our services.
How we collect your personal data
We may collect personal data directly from you when you request a quote, make a booking, contact us for information, use our website, or communicate with us by any available channel. We may also receive personal data indirectly when another person arranges services on your behalf and provides your details, or from publicly available sources where appropriate and lawful, for example to verify addresses.
Purposes and lawful bases for processing
We only process your personal data when we have a valid lawful basis under GDPR. The purposes for which we use your personal data and the corresponding lawful bases include:
To provide our removals and related services, including creating quotes, scheduling and performing moves, issuing invoices, and managing your customer account. The lawful basis is performance of a contract or taking steps at your request before entering into a contract.
To communicate with you about your enquiries, bookings, changes to services, and customer support matters. The lawful basis is performance of a contract and our legitimate interests in managing customer relationships.
To manage our business operations, including record keeping, accounting, and auditing, service optimisation, staff training, and quality control. The lawful basis is our legitimate interests in running and improving our business and, where relevant, compliance with legal obligations.
To send you service related messages, updates, and notifications that are necessary for the provision of services you have requested. The lawful basis is performance of a contract and our legitimate interests in ensuring effective service delivery.
To send you marketing communications about our services where you have given consent or where we rely on our legitimate interests, in line with applicable laws. You can opt out of marketing communications at any time.
To comply with legal and regulatory requirements, such as tax and accounting laws, responding to lawful requests from authorities, and establishing or defending legal claims. The lawful basis is compliance with a legal obligation or our legitimate interests.
Data retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet our legal, accounting, or reporting requirements. This means:
Customer and booking records are generally kept for a period necessary to manage our ongoing relationship with you and to address any queries or disputes, typically up to six years after the end of the relevant financial year, unless a longer retention period is required by law.
Payment and transaction data is retained in accordance with tax, accounting, and financial reporting requirements for the legally required periods.
Marketing data such as contact details used for promotional communications is retained until you withdraw consent or object to receiving such communications, or until we determine it is no longer accurate or useful.
Website usage data may be retained for a shorter period to analyse performance and improve our services, after which it will be anonymised or deleted.
When personal data is no longer required, we securely delete or anonymise it in accordance with our data retention procedures.
Data processors and sharing of personal data
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors may include:
Payment service providers who process your payments securely and handle transaction authorisation and settlement.
IT and hosting providers who support the operation, security, and maintenance of our websites, booking systems, and data storage.
Customer relationship management and communication service providers who assist in managing bookings, sending service updates, and processing customer enquiries.
Professional advisers such as accountants or legal advisers where necessary for our business operations and to comply with legal obligations.
These processors are only permitted to process your personal data in accordance with our instructions, must keep it secure, and are bound by data processing agreements that comply with GDPR requirements.
We may also share personal data with other third parties where required by law, to protect our rights or the rights of others, or in connection with a business transaction such as a merger or restructuring. In such cases, data sharing will be limited to what is necessary and will be carried out in line with applicable data protection laws.
International data transfers
Where any of our processors or service providers are located outside the United Kingdom or the European Economic Area, we take steps to ensure that your personal data is afforded an equivalent level of protection. This may include using standard contractual clauses approved by relevant authorities or relying on an adequacy decision where applicable.
Security of your personal data
We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include controlled access to systems, staff training on data protection, and secure handling of physical and electronic records. While we strive to use commercially acceptable means to protect your personal data, no method of transmission or storage can be guaranteed as completely secure.
Your data protection rights
Under GDPR, you have certain rights in relation to your personal data. Subject to conditions and exemptions in the law, these include:
The right of access: You have the right to obtain confirmation of whether we process your personal data and, if so, to receive a copy of that data along with information about our processing.
The right to rectification: You have the right to request correction of inaccurate or incomplete personal data that we hold about you.
The right to erasure: You may request that we delete your personal data where there is no compelling reason for us to continue processing it, for example where it is no longer needed for the purposes for which it was collected, or where you have withdrawn consent and there is no other lawful basis.
The right to restriction of processing: You can ask us to restrict the processing of your data in certain circumstances, such as where you contest its accuracy or object to our processing.
The right to data portability: In certain situations, you have the right to receive the personal data you provided to us in a structured, commonly used, and machine readable format and to request that we transfer it to another controller where technically feasible.
The right to object: You have the right to object to processing based on our legitimate interests, including profiling, and to object at any time to the processing of your personal data for direct marketing purposes.
The right to withdraw consent: Where we rely on your consent to process personal data, you can withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
You also have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data infringes data protection laws. We encourage you to contact us first so we can address your concerns.
Scope of this Privacy Policy
This Privacy Policy applies to all Movers Soho customers and prospective customers located in our service area, including individuals who request quotes, make bookings, or otherwise use our services. By engaging with Movers Soho, you acknowledge that you have been informed of the practices described in this Privacy Policy.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. When we make material changes, we will take reasonable steps to inform you, where appropriate. The most current version of the Privacy Policy will apply to the processing of your personal data.
