Terms and Conditions

Movers Soho Terms and Conditions of Service

These Terms and Conditions set out the basis on which Movers Soho provides residential and commercial moving, packing, transport, storage coordination and related services within the United Kingdom. By making a booking or allowing Movers Soho to commence work, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings given below.

Customer means the person, firm or company booking the services or on whose behalf the services are booked.

Services means any removal, packing, loading, unloading, transport, delivery, clearance or associated services provided by Movers Soho.

Goods means any items, belongings, furniture, equipment, or other property in respect of which the Services are to be provided.

Contract means the agreement between Movers Soho and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation issued by Movers Soho.

2. Booking Process

All bookings for Services are subject to availability and acceptance by Movers Soho. An enquiry or quotation does not constitute a confirmed booking.

To request a booking, the Customer must provide accurate and complete information about the addresses involved, access details, property type and size, approximate volume or item list, required dates and times, any special handling needs, and any items of unusual weight, size or value. Movers Soho relies on this information to plan labour, vehicles and time allocation.

A booking is only confirmed when Movers Soho issues a written booking confirmation, which may be in the form of a quotation acceptance, work order, or similar document, and when any required deposit has been received and cleared. Movers Soho reserves the right to decline or cancel any booking where necessary for operational, safety, legal or regulatory reasons.

The Customer is responsible for checking that all details on the quotation and booking confirmation are correct and must notify Movers Soho promptly of any errors or changes required.

3. Quotations and Pricing

Unless otherwise stated in writing, quotations are based on the information provided by the Customer and on normal access conditions. Quotations may assume adequate parking close to the property, reasonable walking distances, stair or lift access as disclosed, and that the job can be completed in one continuous visit during normal working hours.

Movers Soho may adjust the price if the information provided was inaccurate or incomplete, if access conditions differ from those advised, if there are additional items or services required on the day, or if there are unexpected delays outside Movers Soho's control, including waiting time, key delays or restrictions imposed by building management or local authorities.

Quotations are normally valid for a limited period specified in the document. If no period is specified, the quotation is valid for 30 days from the date of issue, after which Movers Soho may revise the price.

4. Deposits and Payments

Movers Soho may require a deposit to secure a booking. The amount and due date of any deposit will be stated in the quotation or booking confirmation. Deposits are applied against the final invoice.

Unless otherwise agreed in writing, payment for Services is due on or before the day of the move, and in any event before the vehicle is unloaded at the destination. For business customers with approved credit facilities, separate payment terms may be agreed.

Movers Soho accepts the payment methods stated at the time of booking. All payments must be made in pounds sterling. If payment is not received when due, Movers Soho may suspend performance of the Services, retain Goods until payment is made in full, and charge reasonable interest and administrative costs associated with late payment and collection.

Where additional charges arise on the day for extra time, extra items, waiting time, parking fees, congestion charges, tolls or similar, these will be added to the final invoice and are payable in accordance with the agreed payment terms.

5. Customer Responsibilities

The Customer is responsible for ensuring that:

All Goods to be moved are properly packed, labelled and ready for transport, unless Movers Soho has specifically agreed to provide packing services.

All Goods are owned by the Customer or the Customer has full authority from the owner to move them.

Proper access is available at all collection and delivery addresses, including suitable parking, clear walkways and safe access to the property and any relevant floors.

Any permissions required from landlords, building management, neighbours, or local authorities are obtained in advance.

All Goods to be moved are removed from cupboards, lofts, basements or outbuildings and are reasonably accessible to Movers Soho staff.

Any items that may present particular risk, such as fragile, delicate, unusually heavy or complex items, are brought to the attention of Movers Soho in advance.

The Customer or an authorised representative is present at all relevant times during the move to provide instructions, confirm inventories, and sign any necessary documentation.

6. Items Not Accepted and Dangerous Goods

Movers Soho does not accept responsibility for, and may refuse to carry, certain items including but not limited to:

Cash, securities, jewellery, watches, precious metals, keys, important documents, or other items of high value or irreplaceable nature.

Perishable goods, food, plants, or living creatures.

Hazardous, flammable, explosive, corrosive, toxic, illegal or otherwise dangerous goods, including gas cylinders, fuel, paints, solvents, fireworks, weapons or similar items.

The Customer must not include such items with the Goods without prior written agreement. If such items are discovered, Movers Soho may remove or dispose of them, or suspend the Services, and the Customer will be responsible for any resulting loss, damage, delay or cost.

7. Cancellations and Postponements

The Customer may cancel or postpone a booking by giving Movers Soho written or recorded verbal notice. The following cancellation charges may apply, unless otherwise specified in the booking confirmation:

If cancellation is made more than seven days before the scheduled service date, Movers Soho may retain part or all of any deposit to cover administrative costs but will not generally charge further cancellation fees.

If cancellation is made between seven and two days before the scheduled service date, Movers Soho may charge up to 50 percent of the quoted price.

If cancellation is made within 48 hours of the scheduled service date, Movers Soho may charge up to 100 percent of the quoted price.

Postponements are treated as cancellations and re-bookings, and similar charges may apply depending on the notice given. Movers Soho may waive or reduce charges at its discretion in exceptional circumstances.

If Movers Soho needs to cancel or rearrange a booking due to events beyond its reasonable control, such as severe weather, vehicle breakdown, accidents, staff illness, or legal restrictions, it will inform the Customer as soon as reasonably practicable and will seek to reschedule. Movers Soho shall not be liable for any consequential losses arising from such cancellation or rescheduling.

8. Performance of Services

Movers Soho will carry out the Services with reasonable care and skill, using appropriate staff and vehicles for the type and scale of the move. Timings for arrival and completion are estimates and, while Movers Soho will make reasonable efforts to adhere to them, they are not guaranteed unless expressly stated as such in writing.

Movers Soho may, at its discretion, subcontract all or part of the Services to vetted third-party providers, while retaining overall responsibility under the Contract. The same Terms and Conditions shall apply to work performed by subcontractors.

Movers Soho reserves the right to refuse to move any item that, in the reasonable opinion of its staff, is unsafe to handle, is not adequately packaged, cannot be moved without risk of damage to the property or the item, or would breach any law or regulation.

9. Liability for Loss or Damage

Movers Soho will take reasonable care of the Goods while they are in its possession and control. If Movers Soho loses or damages Goods as a result of its negligence, it will, at its option, repair the item, pay the reasonable cost of repair, replace the item with a similar item when possible, or pay the value of the item, subject to the limitations set out in these Terms and Conditions.

Movers Soho's liability for loss or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable value per item and per job, as specified in the quotation or booking confirmation. The Customer should arrange additional insurance cover if the value of the Goods exceeds the standard limits or if wider protection is desired.

Movers Soho is not liable for:

Loss or damage arising from inherent defects, pre-existing damage, wear and tear, ageing, or the nature of the Goods.

Loss or damage to fragile items not packed by Movers Soho, including glass, china, artwork, mirrors, electronics or similar.

Loss of data, software or digital content stored on electronic devices.

Damage to items where assembly, dismantling, or disconnection has been carried out by the Customer or third parties.

Minor scuffs, marks or scratches to walls, floors or fixtures where reasonable care has been taken but where access is particularly tight, awkward or constrained.

Any consequential or indirect loss, including loss of profit, revenue, business, contracts, anticipated savings, or enjoyment.

Movers Soho shall not be liable for any loss or damage arising from events beyond its reasonable control, including but not limited to weather conditions, traffic congestion, road closures, accidents not caused by its negligence, industrial action, or acts of public authorities.

10. Claims and Notification

The Customer must inspect the Goods and the property as soon as reasonably practicable on completion of the Services. Any visible loss or damage allegedly caused by Movers Soho should be reported to the crew on the day where possible.

Formal notification of any claim must be made to Movers Soho in writing as soon as reasonably possible and in any event within seven days of completion of the Services or discovery of the loss or damage, whichever is earlier. The notification should provide full details of the loss or damage, including photographs where available.

Failure to notify Movers Soho within the specified time period may prejudice the ability to investigate and handle the claim and may affect the outcome. These time limits do not affect any statutory rights the Customer may have under consumer law.

11. Parking, Access and Local Regulations

The Customer is responsible for arranging suitable parking for Movers Soho vehicles at both collection and delivery locations and for meeting any associated costs, including parking meters, permits, penalties, or charges imposed by local authorities, building management, or private landowners.

If parking or access restrictions cause delays, additional walking distances, shuttling of goods, or the need for extra staff or equipment, Movers Soho may charge additional fees to cover the extra time and resources required.

The Customer must inform Movers Soho in advance of any special access conditions such as low bridges, narrow roads, vehicle height or weight restrictions, limited loading times, or internal restrictions such as size of lifts or staircases.

12. Waste Regulations and Disposal

Movers Soho operates in compliance with applicable UK waste and environmental regulations. Where the Services include the removal or disposal of unwanted items, furniture, packaging materials, or general waste, these activities will be carried out in accordance with relevant waste carrier and duty of care requirements.

Movers Soho will not remove or dispose of hazardous or controlled waste, including but not limited to chemicals, asbestos, medical waste, gas cylinders, fuel, or materials requiring specialist handling or licenses.

The Customer is responsible for clearly identifying which items are to be moved and which are to be disposed of. Movers Soho accepts no liability for items disposed of where the Customer or their representative has designated them as waste or has not clearly indicated that they are to be retained.

Additional charges may apply for disposal services, recycling, or handling of bulky waste, and these will be notified to the Customer in advance where reasonably possible.

13. Insurance

Movers Soho maintains insurance appropriate to its business operations, subject to policy terms, conditions, and exclusions. Details of cover and limits can be provided on request.

The Customer remains responsible for arranging any additional insurance required to cover the full value of the Goods or any special risks not covered by Movers Soho's standard arrangements.

14. Data Protection and Privacy

Movers Soho collects and processes personal data in order to provide the Services, manage bookings, take payments, handle queries and claims, and comply with legal obligations. Personal data may include names, addresses, contact details, and details of the properties and Goods involved.

Movers Soho will take reasonable steps to keep personal data secure and will only retain it for as long as necessary for the purposes for which it was collected or as required by law. Personal data may be shared with subcontractors or service partners where necessary to deliver the Services, subject to appropriate safeguards.

15. Complaints

If the Customer is dissatisfied with any aspect of the Services, they should notify Movers Soho as soon as possible so that the issue can be investigated and, where appropriate, remedial action can be taken.

Movers Soho aims to resolve complaints promptly and fairly. If a resolution cannot be reached immediately, Movers Soho may ask for further information in writing and will provide a considered response within a reasonable time frame.

16. Variation of Terms

Movers Soho may amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract, unless the parties agree otherwise in writing.

No employee, driver, or representative of Movers Soho is authorised to vary these Terms and Conditions verbally. Any variation must be agreed in writing by an authorised representative of Movers Soho.

17. Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remainder of the Terms and Conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law.

18. Governing Law and Jurisdiction

These Terms and Conditions and any Contract between Movers Soho and the Customer shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the provision of the Services, including any non-contractual disputes or claims.

By proceeding with a booking or by permitting Movers Soho to commence performance of the Services, the Customer confirms acceptance of these Terms and Conditions.